At Restcare, we pride ourselves in the high standard of care that we provide. We believe that by actively involving our guests in the running of our Home and seeking your comments and views on decision-making, we can provide the environment that you want. Our team aims to promote a sense of well being within guests by encouraging independence and good physical, mental and emotional health.

Word of mouth is the best medium for advertising; please ask to see our letters of thanks for confirmation of the quality of care that we provide. We will also provide you with copies of our inspection reports from the Care Quality Commission. Please talk to our guests and their visitors.

If you experience difficulty in reading any of the information provided by Restcare, then please contact us and we will provide either larger print copies or audio copies of the requested information.

Avocacy scheme
We can assist you to access an advocate through Age Concern please ask us for information.

Chiropody / Dentist / Optician
We can arrange for you to visit these professionals or arrangements can be made for them to visit the home. Please ask for details of their charges.

Clothing
Please ensure that all clothing is clearly marked prior to admission. We cannot be held responsible for lost items if they are unmarked.

Fees
The fee covers your personal care, laundry (apart from dry cleaning), meals, heating and TV license. You are expected to pay for your own telephone bill, personal clothing/shopping, toiletries, hairdressing, newspapers and magazines. We request that our fees are paid by standing order on the first of each month. Our fees are required one month in advance; an invoice will be issued until the standing order commences.

A contract will be issued prior to your stay with us. It is a legal requirement that we issue you with a contract and it is important that you read the terms and conditions before signing. The Manager will be pleased to answer any queries you may have.

Fire Alarms
Staff will inform you of the weekly fire alarm test. Should the alarm sound at any other time please remain calm and await instruction from the staff.

Gardening
We have included this hobby in our leisure programme and it continues to prove very popular. An individual approach means that all residents are able to participate in some way should they wish to, despite varying levels of ability due to various physical restrictions.

Hairdresser / Barber
A hairdresser visits the home weekly, alternatively arrangements can be made for you to visit your own stylist or for your stylist to visit you if they are willing.

Insurance
Residents’ effects are insured for up to £1000 under Restcare’s policy (Terms and conditions apply). Should you have items in excess of this figure we would advise you to take out your own policy. Age Concern as well as many other companies can offer a policy. If you would like further information, please ask for details.

Library
The Old Vicarage is part of the community loan system where good books are readily available.

Newspapers and Magazines
These can be delivered daily and you will receive an invoice from the newsagent monthly.

Pets
We are happy to consider accommodating your pet. Much will depend on your accommodation in the home and the type of pet you have. The Manager will be happy to discuss this with you prior to admission.

Residents’ Meetings
Our guests decide how often they want their meetings, generally they are four monthly and are open to all the residents. The Manager and one other member of staff attend. These meetings are an ideal opportunity for the residents to be involved in the running of the home and general decision-making. Minutes are always available should you wish not to attend or are unable to for any reason. Any issue can be discussed privately with the Manager.

Shop
We ‘hold’ a selection of toiletries, confectionery and other items for purchase and can also order items for individuals as required. We can arrange shopping trips for you or for items to be purchased on your behalf should you so wish. A clothing retailer visits The Old Vicarage every few months.

Social / Leisure Programme
We provide extensive opportunities for guests to maintain their interests and, in fact, develop new ones. Please ask for further details. We are always looking for new ideas.

Telephone
Installation can be arranged for your own telephone in your room. You would be responsible for connection fee and running costs and BT would send the bill directly to you. Alternatively, the Home has a pay phone, which takes in-coming calls as well enabling you to make calls.

Televisions and Videos
These are available for use in some lounges, alternatively, we can arrange for you to have your own set in your room.

Visitors
We encourage visiting but request that visitors avoid meal times if possible. Family and friends are encouraged to participate in all aspects of the care of their loved one including, outings, our social / leisure programme and entertainment. Our monthly newsletter ensures good communication between residents, staff and loved ones.

Thank you for taking the time to read through the information we have provided, if we can be of any further assistance. Please, feel free to contact us to discuss your needs and we will endeavor to meet with you as quickly as possible to discuss your enquiry further.